PRIVACY POLICY | THE FALCOR STANDARD

At FALCOR, we are committed to protecting your privacy with the same precision we apply to our craftsmanship. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our site and purchase our pieces.

1. INFORMATION WE COLLECT

We collect information to ensure your "Momentum" remains uninterrupted and your experience is personalized.

Information You Provide: This includes your name, email address, shipping address, and phone number provided during checkout or newsletter registration.

Payment Data: For your security, we do not store full credit card numbers. We use encrypted third-party processors (like Stripe or PayPal). We only retain a "token" and the last four digits to identify your transaction.

Automatic Collection: When you visit our site, we automatically collect "Usage Information" (IP address, browser type, device identifiers) through cookies and tracking pixels to improve our site’s performance.

2. HOW WE USE YOUR DATA

Your information is used to power the FALCOR ecosystem:

To process, track, and ship your orders with precision.

To provide customer support and notify you of product updates or recalls.

To send you marketing communications and special offers (which you can opt-out of at any time).

To protect against fraudulent activity and secure our systems.

3. SHARING YOUR INFORMATION

We do not sell your personal data to third parties. We only share information with trusted partners who help us deliver our promise:

Service Providers: Shipping carriers (to deliver your goods) and payment processors.

Marketing Partners: To show you relevant content and advertisements based on your interests.

Legal Requirements: If required by law, we may disclose information to satisfy subpoenas or governmental requests.

4. COOKIES & TRACKING

We use "Tracking Technologies" (cookies, web beacons) to remember your preferences and analyze our traffic. This allows us to maintain your shopping cart and provide a seamless "Centerpiece" experience. You can manage your cookie preferences through your browser settings.

5. YOUR RIGHTS (EU, CALIFORNIA & BEYOND)

Depending on your location (GDPR in the EU or CCPA in California), you have specific rights:

Access & Portability: You can request a copy of the data we hold about you.

Correction & Deletion: You can ask us to update or delete your personal information.

Opt-Out: You can unsubscribe from marketing emails at any time via the "Unsubscribe" link or by contacting us directly.

6. DATA SECURITY

We incorporate commercially reasonable safeguards to protect your data. However, please note that no transmission over the internet is 100% secure. You provide your information at your own risk, but we do everything in our power to anchor it safely.

7. CHILDREN’S PRIVACY

Our site is intended for a general audience. We do not knowingly collect personal information from children under the age of 13.

8. CONTACT US

If you have questions regarding this policy or wish to exercise your data rights, please contact our privacy team:

FALCOR Email: support@falcor.one

This policy may be updated periodically to reflect changes in our practices.